All new patients to Montana Neurobehavioral Specialists will receive a new patient packet, either by mail or at their first appointment. This packet will include our office financial policy and an insurance coverage worksheet. We hope that this information will help patients plan for their visit in our office.

Many insurance companies, including worker's compensation carriers, require pre-authorization and/or referral prior to obtaining specialty care. It is the patient's responsibility to contact their insurer to determine the need for a referral and/or pre-authorization. Failure to obtain the referral and/or preauthorization may result in lower payment or claim denial from the insurance company.

Patient co-pays are expected at the time of their appointment. If the co-payment amount is not known the patient will be expected to pay 20% of the charges for that visit. Our office will take steps to help facilitate the processing of all claims, however ultimately, any account balance is the patient's responsibility. All accounts are expected to be paid in full within 30 days of a statement being issued.

For care of minors, the parent authorizing treatment for a child will be the parent responsible for the charges related to that care. If a divorce decree requires the other parent to pay all or part of the treatment costs, it is the authorizing parent's responsibility to collect from the other parent.

Questions concerning a patient's account or to establishing a payment plan can be directed to 406-327-3370.

Patients needing to cancel appointments are requested to contact our office with at least 24-hour notice. This will allow us to offer the appointment to another patient.